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WHO ARE WE?:
Incorporated in 2002, MASS GROUP INC is an OFFICIAL DISTRIBUTOR of leading manufacturers, including: SIMULAIDS, NASCO, LAERDAL, ANATOMICAL CHART COMPANY and AMERICAN 3B SCIENTIFIC. Using the highly secured easy to use Yahoo! Shopping cart our web site www.DrMass.com offers you a one stop shop for all your Rescue, Hospital, Nursing Care, CPR, Medical, Science, Emergency Teaching and Training needs. It is our goal to make sure that you get the best quality training solutions along with competitive prices and caring customer support. We have served over the years thousands of satisfied customers.
A good name is the best asset that a company can have. We are building up our name by providing a smooth, user-friendly order process from the time you order until the item is in your possession. When you phone or email to find out availability, lead time, tracking, special requests, returns, etc, we go into action immediately, We have an on going quality assurance process to make sure your information and requests are handled in the most efficient and prompt manner. If you have comments or suggestions , we are always listening and improving. As a result of our excellent track record, we get positive feedback from our satisfied customers (check out samples of reviews on the bottom of any page) and we receive many reorders. We look forward to offering you the best quality training solutions along with competitive prices and caring customer support.

CONTACT INFORMATION:
Mailing address:
MASS Group Inc
8345 NW 66 ST #5026
Miami, FL 33166

Toll Free 1-800-370-5774
Fax: 877-539-0500



PRICING:
If you call or chat with us we will be happy to offer you any available daily discount lower then our manufacturers list price.

DELIVERY TIME:
Due to high demand, orders will be shipped out within 5-28 days, depending on item availability. If you need the items before a certain date, please contact us so that we can check status regarding availability and shipment.

SHIPPING CHARGES:
Upon checkout, your shipping charges may show a sum of $0.00 This may happen because your items shows free shipping but this may also happen in different cases when shipping is not free, mostly when one or more of your items exceed the UPS rate calculator maximum weight). In this case, we will e-mail you separately -- before we process your order -- a shipping/trucking quote, will finalize your order and ask you for confirmation of order, once you approve the charges.

FREE SHIPPING:
Free shipping applies only to The contiguous United States (48 adjoining U.S. states on the continent of North America that are south of Canada and north of Mexico, plus the District of Columbia). This excludes the non-contiguous states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands. This also excludes international orders.

GOVERNMENT ORDERS:
Cage Code#3HA97, Duns#135415185, TAX ID# 42-155**** (please email or call to receive full Tax ID#). Feel free to ask for a competitive quote at any time.

PURCHASE ORDERS:
If you would like to receive a purchase order, then please go through the order process (add to shopping cart, checkout, etc), and once you reach the billing information page, choose under the "Payment Method," -> "PURCHASE ORDER" as a billing method. If you have a PO#, enter it there. Depending on your company info, we will decide if you are eligible for a Purchase Order. We may e-mail you an easy one page BUSINESS CREDIT APPLICATION. In any case, we will e-mail notifying you if we approved or disapproved your Purchase Order request. If you don’t hear from us, please contact us by phone 1-800-370-5774 or e-mail.

MAIL ORDERS:
Please contact Toll Free 1-800-370-5774 to check if item is in stock and to receive a Mass Group order number to attach to mail order. Please note mail orders that don't have a Mass Group order number attached, may get delayed in process. You will also receive an approximate time for shipping according to availability of item and mail process. If it’s an international order, you will receive by email the International Shipping costs along with Wire Transfer details to add to your order. If you are purchasing by mail for a domestic order, make check or money order payable to: “MASS Group Inc”, 8345 NW 66 ST #5026, Miami, FL 33166 (Please note this is our office mailing address not a "walk in" store address) (For International mail orders, add $15.00 US bank processing fee on check & money orders + Shipping cost that you received by email.) Please note for international orders, Import Customs charges and fees may apply in addition to regular charges. Also for international order, we normally require a wire transfer in advance. If so, we will notify you by e-mail.

SERVICE WARRANTY:
The Moulage medical products are not covered. All other products have a 1-3 year warranty from the date you receive the product. For details, please call us Toll Free: 1-800-370-5774 or e-mail us. Please note on subject: "Request for warranty details on item# (item code#)" We will reply with an e-mail letting you know service warranty details for that specific product. The prices, product design, specifications and features are subject to change without notice.

NOT FULLY SATISFIED? HERE'S HOW TO RETURN

RETURN POLICY:
Most Items have a 30-day return policy with a 10% restocking fee. Only the price of the item will be refunded - not shipping and handling. Customers are expected to pay for any shipping fee related to the return of merchandise, unless the item arrives damaged or is not complete. If you have any questions regarding a certain item call us Toll Free: 1-800-370-5774 or e-mail us

Please note some items that their codes start with "L – " or "AM – “ or "NA that doesn't follow with LF) may not have a return policy or may have a different return policy, since they are third party products. Call us Toll Free: 1-800-370-5774 or e-mail us. Please note on subject: "Request for return policy on item# (item code#)." We will then reply with an e-mail to inform you about the return policy for that particular product. All other products (that don't start with "L-" or "AM-") have a 30 day return policy not including 10% restocking fee and shipping charges as noted above.

RETURN PROCEDURE:
If not fully satisfied for any reason, please let us know! If you need to return an item, please follow these guidelines: Within 30 days of receiving your order, please contact Customer Care at 1-800-370-5774 or e-mail Support@DrMass.com to receive the RA # (Return Authorization number). Returned items must be in brand new condition in original packaging, unsoiled and with labels and/or tags attached, and mailed to the RETURN ADDRESS ON THE OUTSIDE OF THE BOX, not to the Florida office address. Write the RA # on a copy of the packing slip and enclose in package. Also write the RA# on the shipping label provided, and place on outside of box. Packages will be refused if the RA # is missing. Without sending the RA#, we won't be able to exchange or give you a refund. If you no longer have the return address, e-mail us TELLING US WHAT THE ITEM(S) ARE that you are returning + your order number or shipping zip code so that we can find your original order. Mass Group Inc will provide a refund once the item has been returned, examined, and determined that it is in re-sellable condition. If an item is damaged in any way and we can re-sell it at a reduced price, we will reduce your refund by the same amount.

CONTACT US:
If you have any questions call us at Toll Free 1-800-370-5774. Or send us any question to:






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Mass Group Inc, 8345 NW 66 ST #5026
Miami, FL, 33166 USA
Toll Free: (800) 370-5774
Fax: (877) 539-0500
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